See a Damaged or Leaning Utility Pole? Report It Free.
No app to download. No account needed. Works from your phone in a couple of minutes.
Who owns the utility pole on my property?
The utility company owns the pole on your property, not you — even though it sits on your land, the utility holds an easement to install and maintain it. The utility is responsible for fixing a leaning, damaged, or hazardous pole, and under Texas HB 144 it must have a documented process for responding to landowner complaints. Reporting the problem — free, no account — creates a hash-sealed record that you can check yourself and hand to anyone.
How it works
Describe the problem
Type it, speak it, or just snap a photo. Plain English is fine.
Share the location
Tap “Use My Location” or type an address. We’ll find the pole.
Submit — we handle the rest
Your report is hash-sealed with GPS and a tracking ID. If the responsible utility has registered with AcreSeal, it is notified automatically; if not, the record is preserved for you to use.
What happens after you report?
Every step is documented — you’re not handing off into a black box.
- 1
Report received
Your submission is hash-sealed within seconds. An independent, third-party timestamp only covers reports a utility has sealed into a work order.
- 2
Utility notified, if registered
If the utility serving your area has registered with AcreSeal, it receives your report with all evidence. If not, your sealed record is preserved and you can share it with anyone.
- 3
Inspector assigned
Where the utility uses AcreSeal, a qualified inspector evaluates the concern and each step is recorded.
- 4
Problem resolved
Resolution is documented with the same forensic evidence standard.
Track your report anytime at acreseal.com/status.
Your rights under Texas law
Under Texas HB 144, your utility's plan must document how it responds to landowner complaints about pole condition. Your report through AcreSeal creates a hash-sealed record of what you observed and where, which the database will not let anyone alter afterwards — and which you, or anyone you hand it to, can check without our help. What it does not establish is the time: an independent, third-party timestamp only covers reports a utility has sealed into a work order.
Learn more about your rightsReady to report?
A couple of minutes from your phone. Free. No account.