Privacy Policy

When you submit a pole concern through AcreSeal, we may collect:

• Contact information (optional) — name, phone number, email address
• Location data — GPS coordinates captured at time of submission
• Photo evidence — photos with EXIF metadata (camera model, timestamp, GPS if embedded)
• Device information — browser type, operating system, screen size (for platform optimization)
• Submission content — description of the pole concern, concern category, pole asset tag

For utility dashboard users, we collect work email and role information provided during account provisioning.

• Public complaint form at acreseal.com/report — landowner-initiated submissions
• Inspector field reports — utility staff submissions during pole inspections
• Dashboard activity — complaint management, assignment tracking, report generation
• Automated capture — GPS coordinates, environmental conditions (weather data from OpenWeatherMap API at time of submission)

• Complaint processing — routing your report to the responsible utility for resolution
• Compliance documentation — creating forensic evidence records under HB 144 Sec. 38.103
• PUCT reporting — generating monthly compliance reports for utility regulatory filings
• Status updates — sending you email or SMS notifications about your complaint (if contact info provided)
• Platform improvement — aggregated, anonymized usage data to improve the platform

Your data is stored on Supabase (PostgreSQL) hosted on AWS US East infrastructure.

• Encryption at rest — AES-256-GCM for personally identifiable information (name, email, phone)
• Encryption in transit — TLS 1.3 for all connections
• Spatial data — GPS coordinates stored via PostGIS with Row Level Security (RLS)
• Forensic integrity — SHA-256 hash chains ensure records cannot be altered after creation
• Access control — Row Level Security policies restrict data access by utility and role

For more details on our security architecture, see our Security page.

• Personal information (name, email, phone) — retained for 1 year, then replaced with “[REDACTED]” while preserving the complaint record
• Complaint records — retained for 5 years, aligned with the PUCT audit window under HB 144
• Forensic hash chains and audit logs — retained indefinitely for evidentiary continuity
• After 5 years — complaint records are archived (soft-deleted from active dashboards but remain in the database for verification)

Your data is shared only with the assigned utility responsible for the pole in your report. This is necessary for complaint resolution under HB 144.

• We never sell personal data to third parties
• We never share identifiable data with advertisers or data brokers
• Aggregated, anonymized data may be used for infrastructure insights and platform improvement
• We may disclose data if required by law, court order, or regulatory proceeding (e.g., PUCT audit)

You have the right to:

• Access — request a copy of the data we hold about you
• Correction — request correction of inaccurate information
• Deletion — request deletion of your personal data, subject to regulatory retention requirements (complaint records must be retained for 5 years under HB 144)
• Portability — request your data in a standard format (CSV or JSON)

To exercise any of these rights, contact info@acreseal.com.

For questions about this privacy policy or how we handle your data: